How to Resume a Mail Merge Campaign

Introduction

If you paused a mail merge campaign and are ready to continue, you can resume it from the campaign report. Sending picks up with the recipients who have not been emailed yet. This guide shows how.

Step 1: Open the Campaign Report

Click Campaigns in the left menu of the web app or the Google Sheets add-on, then click the paused campaign. The status badge shows Paused, or Paused due to error if BetterMerge stopped it after a problem. In both cases the Resume button is available.

Step 2: Click Resume

Click Resume at the top right of the report. A Resume campaign? window opens with the campaign name and the number of recipients remaining. Delivery continues for them using the campaign’s current settings. Click Resume campaign to confirm.

If the campaign shows Paused due to error, check your sending account and the delivery logs first. If the problem is still there, the campaign may pause again.

Step 3: Check the Status

A message confirms Campaign has been resumed. and the status badge changes back to In progress. Click the refresh button on the report to update the counts as emails go out.

Free Plan: Campaigns That Paused at the Daily Limit

On the Free plan, a campaign pauses automatically once 50 emails have gone out in a day. Resume it to send the next batch of up to 50. If today’s limit is already used up, the campaign waits and starts sending after midnight (your time zone), then pauses again when that day’s 50 have gone out. Paid plans continue large campaigns automatically. See Email Quotas for details.

Conclusion

Resuming picks up where the campaign left off. To interrupt it again, use Pause, or Stop to end it for good.