How to Stop a Mail Merge Campaign

Introduction

If you need to end a mail merge campaign for good, you can stop it from the campaign report. Remaining recipients will not receive this campaign. Stopping cannot be undone: a stopped campaign cannot be resumed. To interrupt a campaign and continue later, pause it instead.

Step 1: Open the Campaign Report

Click Campaigns in the left menu of the web app or the Google Sheets add-on, then click the campaign you want to stop. The campaign report opens on the Overview tab.

The Stop button is available while the status badge says In progress, Paused, Paused due to error, Waiting, or Failed. A campaign that is only Scheduled can be returned to a draft with Unschedule and edit.

Step 2: Click Stop

Click Stop at the top right of the report. A Stop campaign permanently? window opens. It explains that the campaign cannot be resumed and that emails already sent cannot be recalled, and it shows how many recipients are remaining. Click Stop campaign to confirm.

Step 3: Check the Status

A message confirms Campaign has been stopped. and the status badge changes to Stopped. The Pause, Resume, Stop, and Edit delivery buttons disappear. The report keeps its counts, delivery logs, and tracking logs.

Conclusion

Stopping ends a campaign permanently while keeping its results. To send to the remaining recipients later, create a new campaign.