Refund Policy

1. 14-Day Refund Policy

BetterMerge offers a 14-day refund policy for all paid subscriptions and services. You may request a full refund within 14 days of your initial purchase or subscription renewal.

The 14-day period begins from the date your payment is processed and your subscription becomes active, not from the date you first created your account or started using our free services.

2. Eligible Refund Scenarios

Refunds may be requested in the following situations:

• Service Dissatisfaction: If our service does not meet your expectations within the 14-day period
• Technical Issues: If you experience significant technical problems that prevent you from using our service effectively, and our support team cannot resolve them within the refund period
• Accidental Purchase: If you purchased a subscription by mistake or without intending to do so
• Billing Errors: If you were charged incorrectly or for services you did not authorize
• Service Downtime: If our service experiences extended downtime that significantly impacts your ability to use BetterMerge during the refund period

3. Refund Exclusions

Refunds will not be provided in the following situations:

• After 14 Days: Refund requests made more than 14 days after the initial purchase or subscription renewal
• Extensive Usage: If you have extensively used our service beyond reasonable evaluation purposes (e.g., sent thousands of emails through our platform)
• Policy Violations: If your account has been suspended or terminated due to violations of our Terms of Service or prohibited activities
• Google Account Issues: Problems arising from your Google account, Gmail settings, or Google Sheets access that are outside our control
• Third-Party Issues: Issues with email delivery caused by recipient email providers, spam filters, or other factors beyond our control
• User Error: Issues resulting from incorrect configuration, improper use of our service, or failure to follow provided documentation
• Change of Mind: Simple change of mind without a valid technical or service-related reason, especially after significant usage

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to support@bettermerge.com with the subject line "Refund Request"
2. Provide Information: Include the following details:
   • Your account email address
   • Date of purchase
   • Reason for refund request
   • Order/transaction ID (if available)
   • Any relevant details about issues experienced
3. Verification: Our support team may ask for additional information to verify your identity and purchase
4. Review Process: We will review your request within 2-3 business days and respond with our decision

Alternative Contact: You can also submit a refund request through our support ticketing system if you prefer.

5. Refund Processing

Once your refund request is approved:

• Processing Time: Refunds will be processed within 5-7 business days of approval
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Payment Processor: Since we use Paddle as our payment processor, the refund will appear as a credit from Paddle on your payment statement
• Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account
• Account Access: Upon processing a refund, your paid subscription will be immediately downgraded to our free plan

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• Pro-rated Refunds: If you request a refund after some usage but still within the 14-day period, we may offer a pro-rated refund based on usage
• Service Credit: Instead of a monetary refund, we may offer service credits for future use in certain situations
• Downgrade Option: We may offer to downgrade your plan instead of a full refund if appropriate

Partial refund decisions are made at our discretion based on the specific circumstances of each case.

7. Chargebacks and Disputes

We encourage you to contact our support team before initiating a chargeback through your bank or payment provider. Chargebacks can take longer to resolve and may result in additional fees.

If you initiate a chargeback:

• Your account may be immediately suspended pending resolution
• We will provide documentation of your purchase and usage to your payment provider
• Resolution through our refund policy is typically faster and more efficient

8. Free Trial and Free Plan

Our free plan and any free trial periods are provided at no cost:

• No Refund Required: Since free services have no cost, no refund is applicable
• Cancellation: You can cancel or downgrade to the free plan at any time without any charges
• Upgrade Protection: If you upgrade from a free trial to a paid plan, the 14-day refund policy applies from the date of your first payment

9. Modifications to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

We will notify users of significant changes to this policy via email or prominent notice on our website.

10. Contact Information

If you have any questions about this refund policy or need to request a refund, please contact us:

• Email: support@bettermerge.com
• Subject Line for Refunds: "Refund Request"
• Support Portal: Available through our website

We are committed to providing excellent customer service and will work with you to resolve any issues you may have with our service.